Three Core Pillars of OneBox AI Smart Hotel: Cloud Communication · System Interconnection · Intelligent Operation

OneBox Cloud PABX provides cloud-based voice communication services for hotels, covering full-scenario communication functions including guest room calls, traffic management, billing statistics and automatic wake-up calls. It supports both local and cloud deployment modes and access to various types of terminals. Middleware realizes the interconnection and interoperability between hotel Cloud PABX, OMS, PMS, intelligent control systems and other equipment, completing real-time transmission of various business data and interface adaptation. OMS centrally manages the daily business and guest services of various hotel departments, realizing the digital implementation of functions such as work order dispatch, housekeeping management, engineering maintenance and data statistics, and supports multi-terminal operation and efficient task response.

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OneBox Middleware

Introduction

OneBox cloud Middleware, Hotel Property Management System Interface (PMSI), supports multi-hotel’s PMS online specially designed for intelligent hotel solution. It connects all users within a hotel in diverse scenarios to Front Desk System (PMS), Communication System (PABX), Voice System/Service Center System (OMS) and Food & Beverage System (F&B). It also monitors and manages all the users more effectively by running individually and parallelly within the whole system. PMSI supports the mutual communication between the Front Deck System (PMS) and the Communication System (PABX) which integrating into a complete automatic online application include charging/billing, room extension on/off, minibar consuming and room status monitoring. The PMSI modular engage the agreement with monopoly systems in PMS, PABX, OMS and F&B operate under a highly securer protection equipped with alert warning in both sound and graphic media.

OneBox Middleware

Billing
  • Support use different authorization code with one extension, all call cost post to assigned extension.
  • Support all tariff standard of different operator to set up different type of call accounting (local call/IDD/DDD/800 free call/call transfer/internet).
  • Room attendant can post minibar and room status to PMS.
  • User can select category when posting telephone charge to PMS.
  • User can set up different level of vip, different period, different rates, different service charge etc., according to call rate.
  • User can search and print reports according to caller, called number, time frame, telephone charge etc.,
  • User can check internal call log and call charge.
  • Telephone charge data can be saved indefinitely.
  • Print telephone bill, minibar bill, previous telephone bill and edit the format of bill.
Interface
  • Support all PABX connecting to the PMS.
  • 3rd party agreement interface to IPTV and IP Telephone.
  • Real time data update with PMS and PABX.
Report
  • Daily Report、Monthly Report and Consolidated Report：Night auditor and accountant can get the reports which is grouped by extension number and department, and general telephone charge daily report, minibar report.
  • User can export report in the form of printer, screen, and file.
Others
  • Wake up call.
  • Minibar charge posting.
  • Room status update.

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  • VMS could integrate to the PMS engaging a voice mailing system service while staying in the hotel by using their mother language with a handheld unit.
  • Extension of using the voice mailing service will also provide as request after staying.

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VCS implement with Wakeup Call, Minibar Charge Posting, and Room Status Update. This module could integrate into the PMS and emphasize its functionality.

Wakeup Call
  • Set wakeup calls by Operator.
  • Set wakeup calls by Guest in 24 hours format.
  • Set/cancel single wakeup calls.
  • 10 mins Snooze call after answer the wakeup call.
  • If the guest didn’t pick up the call. The system will make the next attempts.
  • Pending Wakeup call list.
  • Print Wakeup call log.
  • Multi-Language announcement.
  • Auto update Wakeup call after room changed.
Minibar Charge Posting
  • Create Minibar Item code.
  • Access from any phone by dialing access code, posting itemized minibar charge.
  • After input the items and quantities, System will remind room attendant by voice.
  • Post minibar charge to PMS.
  • Customized minibar item voice.
  • Print Minibar charge after posting.
Room Status Update
  • Customized Room status code.
  • Update RS through any phone.
  • For example：

    • hotel

  • After key in room status code, system will remind room attendant by voice.
  • Room status update to PMS.

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Our Cases

Shangri-La Penang, Malaysia

Shangri-La Penang, Malaysia

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Wuhan Optics Valley Ample Hotel

Wuhan Optics Valley Ample Hotel

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Hilton Suzhou New District

Hilton Suzhou New District

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Are You Ready?

Follow Onebox Into A Brand-New Era Of Hotel Operations And Cloud Communications!

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Technical
Support
Early Warning

The System Is Equipped With An Early Warning Function. When Any Potential Issues Are Detected, Our Technical Team Will Receive Email Alerts Before They Cause Trouble For The Hotel.

7*24

Provide 24×7×365 Technical Support.

Online Support

WeChat, Email And Other Fault Reporting Channels Are Available To Ensure Rapid Response And Problem Resolution.

Routine Inspection

Provide Regular System Inspection Services And Submit Inspection Reports To The Hotel.