Three Core Advantages of OneBox AI Smart Hotel: Cloud Communication, System Interconnection, Intelligent Operation

OneBox Cloud PABX provides cloud-based voice communication services for hotels, covering full-scenario communication functions such as guest room calls, traffic management, billing statistics, and automatic wake-up calls. It supports local/cloud multi-mode deployment and access to various types of terminals. The middleware enables interconnection and interoperability between the hotel's Cloud PABX, OMS, PMS, intelligent central control, and other systems and equipment, completing real-time transmission of various business data and interface adaptation. OMS centrally manages the daily operations and guest services of all hotel departments, realizing the digital implementation of functions including work order dispatch, housekeeping management, engineering maintenance requests, and data statistics, and supports multi-terminal operation and efficient task response.

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OneBox OMS

Operation Management System (OMS)

The Operation Management System (OMS) equipped with a building management module. This module distinguishes into diverse module of relative organization structure. OMS engages into the hospitality industry for a complete solution in management. The system links every single task by schedule or occasion with tracking and the result will report to the system for assessment. A perquisition standard will apply for auditing. Diverse report could be generated as per management request for valuation such as Kernel Programming Interface (KPI). A handheld device APP+ could execute the system accessibly.

OneBox OMS

All customer service under the OMS will have a destinated procedure circuit to ensure every service instruction had been executed accordantly.

  • ORDER ROOM SERVICE：Service instruction could be executed by devices such as phone, IPTV, PC console etc.
  • ORDER INSTRUCTION：Once the instruction is received, the system will generate an order instruction to execute. A guest service attendant or AI robot will be selected in next available accordantly by the system.
  • TRACKING：Every order worksheet will track under perquisition standard for valuation.
  • EXECUTING：Any incident will be reported to the system for alternative solutions.
  • AUDIT：All date will be stored and generate into diverse report formats as requested by the management.

hotel

This module allows user within the organization structure to report any condition to coefficient of work task to corresponding organization. Once the report is generated, relative scope of work will assign and track until completion. Additional functions such as report of lost, inventory of consumables and room status diagram induce a effective outcome to customer experience.

  • HOUSEKEEPING SERVICE：All tasks will monitor and access both automatically and manually under the system.
  • REPORT OF CONDITION：Once the task condition is completed, sequence of procedure will access to the PMS for a cleaned room status.
  • TRACKING：Every task will track under perquisition standard for valuation.
  • EXECUTING：Any incident restrained the procedure, alert will send to correspondent and track for solution until completion.
  • AUDIT：All date will be stored and generate into diverse report formats as requested by the management.

Report of incident should be handled instantly to eliminate exacerbate the current problem. This module will emphasize on effectively manage all maintenance work complete in a reasonable time frame.

  • MAINTENANCE ORDER：Order could be generated by diverse organization structure at their routine identify.
  • REPORT OF CONDITION：Photo with description by STT module (transfer speech to wording) and corresponding action require would be described.
  • TRACKING：Necessary action and allocation of resources would be sharing among organization to analyze and solve.
  • EXECUTING：Completion report with photo and description would be reported. Material used and manpower calculation would be remarked.
  • AUDIT：Follow up checking to similar incident and reimbursement to material after inventory.

OneBox APP support IOS, Hongmeng and Android smartphone system. OneTouch APP effectively improve work efficiency to housekeeping, engineering, and senior management. Hotel guest could download HoTEL APP to improve hotel stay experience. By using the APP, guest could place any room service order and online shopping. The social media platform on the APP could share your emotion interact with the others.

OMS interface agreements are gained to hotel systems such as PMS, Telecommunication System, IDS, and remote courier robot.

Our Cases

Shenzhen Sea View Gleetour Hotel

Shenzhen Sea View Gleetour Hotel

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Chuzhou Yizhong Fairfield Hotel

Chuzhou Yizhong Fairfield Hotel

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Hangzhou Ocean Kempinski Hotel

Hangzhou Ocean Kempinski Hotel

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Are You Ready?

Follow Onebox Into A Brand-New Era Of Hotel Operations And Cloud Communications!

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Technical
Support
Early Warning

The System Is Equipped With An Early Warning Function. When Any Potential Issues Are Detected, Our Technical Team Will Receive Email Alerts Before They Cause Trouble For The Hotel.

7*24

Provide 24×7×365 Technical Support.

Online Support

WeChat, Email And Other Fault Reporting Channels Are Available To Ensure Rapid Response And Problem Resolution.

Routine Inspection

Provide Regular System Inspection Services And Submit Inspection Reports To The Hotel.