Shangri-La Penang, Malaysia
It is the first full-service hotel in the Asia-Pacific hotel market to adopt cloud communications. The hotel had been using a Nortel PBX for nearly 30 years. Through technological innovation, OneBox replaced hardware with software, deployed the PBX on the cloud, and transformed the traditional hotel equipment room model. ➢ Cloud deployment + SaaS subscription ➢ Legacy Nortel PBX renovation (As the hotel’s previous communication system had been in operation for nearly 30 years with no existing documentation, we reorganized a complete set of communication materials, which greatly benefited the hotel’s future operations.) ➢ Cloud + Local (active-standby mode) ➢ Retained existing cabling and analog telephone terminals ➢ Added VoIP gateways for signal conversion ➢ IP phones replaced digital phones ➢ Integrated with FCS billing middleware ➢ Investment cost reduced by over 103,000 USD compared with the original planned PABX solution ➢ Project duration: 10 days
Their original questions
1、Bulky equipment with short lifecycle 2、High investment, low profit 3、Security risks, susceptible to eavesdropping 4、Lax management 5、Low integration, time-consuming 6、Limited service coverage
Adopt the OneBox solution:
What results has it brought?
Unified Hardware and Software, Smartly Initiating the Future
Hardware functions are software‑defined, the system core is fully upgraded, with seamless integration of AI capabilities, putting intelligent experiences within easy reach.
Access the Cloud, Enjoy Service at Will.
After-sales on-site service has been fully cloud-enabled, enabling remote response and instant resolution, elevating service efficiency and convenience to a new level.
Low-carbon symbiosis, green progress.
Pure software-based green design reduces both energy consumption and resource usage, safeguarding a sustainable future through technological innovation.
Integrated Integration, Elevated Efficiency.
The system is deeply integrated to break down information silos, enabling smoother collaboration and a manifold increase in overall efficiency.
Reduce costs by 30 percent and reshape value.
Overall costs directly reduced by 30%. Lightweight investment drives high-value returns and unlocks greater growth potential.
