San Antonio, Texas, USA – HITEC 2026 is in full swing with growing on-site traffic. Located at Booth 3513 in Orange County Convention Center, OneBox has attracted numerous hoteliers, investors and channel partners from around the world. We officially launched two brand-new products: OneBox NserBot and OneBox PALM, which have drawn widespread attention from the hospitality industry. On-site product demonstrations and business negotiations are in full swing.

As a leading influential exhibition for hotel technology in North America, HITEC focuses on hot topics including hotel digital transformation, cost reduction, efficiency improvement and service upgrading. Centered on the theme of OneBox Hotel AI Solution, OneBox presents a full suite of capabilities covering the entire hotel operation lifecycle.

OneBox NserBot, our multilingual AI service platform jointly launched with North American partner MARLEX.AI, stands out as a major highlight. It combines MARLEX.AI’s powerful natural language processing technology with OneBox’s field-proven hotel operation solutions. The platform delivers end-to-end services such as multilingual intelligent reception, automatic responses to guest room requests and all-round cross-cultural communication support. It effectively cuts hotels’ communication-related labor costs and improves front-office efficiency. Meanwhile, it provides global travelers with convenient and seamless accommodation experiences, empowering the hospitality industry to achieve intelligent upgrading and global service transformation.

Another featured solution is OneBox PALM (Palm Authentication Labor System). When fully integrated with OneBox OMS (Operations Management System), it forms a comprehensive workforce and operation management ecosystem specially customized for North American hotels.

Powered by advanced palm vein recognition technology, PALM enables reliable employee identity verification for all departments, including housekeeping, front desk, food & beverage, engineering & maintenance, and administrative teams. Unlike fingerprint and facial recognition, it identifies unique subcutaneous vein patterns, delivering stable performance even when staff wear gloves or work in complex environments, with outstanding advantages in security, contactless use and high accuracy.

Beyond basic attendance tracking, the system addresses the industry’s pain points of soaring labor costs and cumbersome daily operations. It helps hotels boost overall operational efficiency, strengthen staff accountability, streamline labor management and reduce manual workload. Paired with OMS, it converts workforce data into actionable operational insights. Its core functions cover real-time attendance monitoring, labor utilization tracking, intelligent workforce scheduling, simplified administration, enhanced payroll accuracy, standardized compliance control and in-depth department performance analysis, helping hotels build fully connected and intelligent operations.

Visitors experienced the functions of the two new products on site and consulted about implementation details and cooperation models. Our team provided one-on-one product briefings, scenario-based demos and customized cooperation plans. Many visitors expressed strong interest and scheduled further in-depth business discussions after the event.

Founded in 2006, OneBox has dedicated itself to digital hotel operation solutions for two decades. Backed by our R&D base at Hong Kong Science Park and a local service team in North America, we have built a complete network covering research, development and marketing across China and the United States. We have obtained numerous high-quality business leads during the exhibition.

HITEC 2026 is still ongoing. The entire OneBox team will remain on duty at Booth 3513. We sincerely welcome all hospitality industry peers to visit our booth, experience our innovative solutions and explore new opportunities for the development of smart hotels together.