Hangzhou Ocean Kempinski Hotel

Located in the core area of Qianjiang New Town, Hangzhou Kempinski Hotel is an international luxury hotel integrating business, conference and leisure services. During the renovation of its operation management system, the hotel adopted the OMS on-premises deployment solution, which ensures system controllability while realizing intelligent upgrading. ➢ The OMS dispatching system breaks the boundaries of multi-department collaboration, integrating guest services, housekeeping management, engineering maintenance, lost and found management, linen management, visual statistical reports, real-time room status diagrams and other functions. All hotel departments can handle various tasks in a simple and efficient manner. This not only provides guests with home-like service during their stay, but also assists the hotel in integrating operational data and planning future development with budget forecasting. ➢ The OMS deployment was completed without any business suspension. System cutover was carried out during low-occupancy periods, causing no impact on daily operations. ➢ It realizes seamless integration with Daylight, the PMS system designated by the Kempinski Group, supporting data transmission such as reservations and pre-departure information.