The 13 Macau
One of the most luxurious hotels in Macau. It suspended operations for various reasons and reopened in 2025 after renovation, entering a new development stage. It is the first full-service hotel in Macau to adopt the OneBox voice system. ➢ As a luxury all-villa hotel with 22 floors and 199 guest rooms, it adopts a hybrid solution of SIP IP phones and analog phones. More than 10 telephones are installed in multiple suites, and OneBox fully meets and realizes the client’s requirements. ➢ Dual PBX redundancy enhances security and defense; it connects with Macau’s telecom operator CTM via SIP trunking, minimizing equipment and maintenance costs in the equipment room. ➢ The OneBox solution provides the hotel with information transmission, call accounting, call reports, authority control, DND, group management, interface monitoring, as well as the VoIP-based multifunctional voice interaction system VRS (including hotel voicemail, automatic wake-up call, telephone minibar, IVR voice navigation, and room status update). ➢ Amid a complex market environment, luxury hotels face tremendous operational cost pressure. The OneBox system has helped the hotel achieve significant cost reduction, cutting expenses by up to 30%. ➢ Through intelligent integration, OneBox’s communication solutions enable the hotel to allocate the saved manpower and resources more precisely to guest services and experience innovation.
Their original questions
1、Bulky equipment with short lifecycle 2、High investment, low profit 3、Security risks, susceptible to eavesdropping 4、Lax management 5、Low integration, time-consuming 6、Limited service coverage
Adopt the OneBox solution:
What results has it brought?
Unified Hardware and Software, Smartly Initiating the Future
Hardware functions are software‑defined, the system core is fully upgraded, with seamless integration of AI capabilities, putting intelligent experiences within easy reach.
Access the Cloud, Enjoy Service at Will.
After-sales on-site service has been fully cloud-enabled, enabling remote response and instant resolution, elevating service efficiency and convenience to a new level.
Low-carbon symbiosis, green progress.
Pure software-based green design reduces both energy consumption and resource usage, safeguarding a sustainable future through technological innovation.
Integrated Integration, Elevated Efficiency.
The system is deeply integrated to break down information silos, enabling smoother collaboration and a manifold increase in overall efficiency.
Reduce costs by 30 percent and reshape value.
Overall costs directly reduced by 30%. Lightweight investment drives high-value returns and unlocks greater growth potential.
