一、适用范围
在您使用本软件时，本软件通过 VoIP 电话功能使用麦克风进行录音及声音传输。收集目的：用于语音通话功能；如您不需要使用电话功能，可以拒绝赋予本软件录音权限。
在您使用工单处理、房间打扫、失物招领、客人反馈、行李寄存等功能时，本软件需要使用相机权限进行拍照上传，用于记录工作现场、物品照片等信息。本软件仅在您主动点击拍照按钮时才会调用相机，不会在后台自动拍照或录像。
为确保网络连接稳定性及实现消息推送功能，本软件需要读取设备 Wi-Fi 状态，其中包括设备网络适配器的 MAC 地址。
收集目的：用于设备网络连接管理与消息推送服务中的设备唯一标识。
收集方式：通过 Android 系统 Wi-Fi 状态接口获取。
收集范围：仅限设备网络适配器的 MAC 地址，不涉及 Wi-Fi 密码或其他网络凭证。
本项信息仅在您同意本隐私政策后方可收集。
本软件集成了第三方消息推送服务（MobPush SDK），该服务在运行期间可能读取您设备上已安装的应用程序列表。
收集目的：用于提高消息推送送达率及优化推送通知功能。
收集方式：通过 Android 系统 PackageManager 接口获取。
收集范围：仅限已安装应用的包名信息，不读取应用内容及用户数据。
本项信息仅在您同意本隐私政策后方可收集。
您的通讯录与短信数据对本软件完全不可见。
本软件可能读取设备型号、操作系统版本、设备唯一标识符（Android ID）。
收集目的：用于保障应用正常运行及提供技术支持。
收集范围：仅限上述基本设备标识信息，不含任何个人账户或支付信息。
本项信息仅在您同意本隐私政策后方可收集。
为实现 VoIP 电话、消息推送及网络通信功能，本软件在建立网络连接时会获取设备的网络 IP 地址（如局域网 IP 等）。
收集目的：用于建立 VoIP 通话、消息推送连接及与服务器通信。
收集方式：通过系统网络接口在建立连接时自动获取。
收集范围：仅限设备的网络 IP 地址，用于建立连接，不用于用户行为追踪。
本项信息仅在您同意本隐私政策后方可获取。
二、信息的使用
a) 在获得您的声音数据后会传输至与您通话的对方 App 手机，服务器上并不保留任何数据。
b) 通过相机拍摄的照片将用于工作记录（工单处理、房间打扫、失物招领、客人反馈、行李寄存等），照片数据将加密传输并存储在公司服务器上，仅授权的管理人员可以访问。
c) 设备 MAC 地址、软件安装列表及 IP 地址信息仅用于消息推送、网络通信及 VoIP 等服务，不会用于其他商业目的，不会与不受信任的第三方共享。
三、信息披露
a) 本软件不会将您的信息披露给不受信任的第三方。
b) 根据法律的有关规定，或者行政或司法机构的要求，向第三方或者行政、司法机构披露。
c) 如您出现违反中国有关法律、法规或者相关规则的情况，需要向第三方披露。
四、信息存储和交换
本软件收集的有关您的信息和资料将保存在本软件及（或）其关联公司的服务器上，这些信息和资料可能传送至您所在国家、地区或本软件收集信息和资料所在地的境外并在境外被访问、存储和展示。
五、信息安全
a) 本软件不涉及任何个人银行账户及网络交易信息。
b) 本软件收集的所有个人信息均采用加密传输和存储，并设有访问控制措施，防止未授权访问。
六、如何联系我们
如果您对本隐私政策有任何疑问、意见或建议，通过以下方式与本公司联系：
地 址：广州市天河区广汕二路605号惠诚大厦C座507-508
电 话：020-87675020
本公司设立了用户信息保护专职部门，一般情况下将在十五个工作日内回复。
I. Scope of Data Collection
When using this app, the microphone is used for VoIP calls to transmit voice data. Purpose: to enable voice call functionality. You may deny microphone permission if you do not need the call feature.
When using work-order processing, room cleaning, lost-and-found, guest feedback, luggage storage, and other features, the app requires camera permission to take and upload photos for work records. The camera is invoked only when you actively tap the photo button; no background recording occurs.
To ensure stable network connectivity and enable push notifications, the app reads the device's Wi-Fi state, which includes the network adapter's MAC address.
Purpose: device identification for network connection management and push notification delivery.
Method: obtained via Android Wi-Fi state API.
Scope: limited to the MAC address of the network adapter; Wi-Fi passwords and other credentials are never accessed.
This data is only collected after you agree to this Privacy Policy.
This app integrates a third-party push notification service (MobPush SDK), which may read the list of installed applications on your device during operation.
Purpose: to improve push notification delivery rates.
Method: obtained via Android PackageManager API.
Scope: limited to package names of installed apps; app content and user data are not accessed.
This data is only collected after you agree to this Privacy Policy.
Your contacts and SMS data are completely inaccessible to this app.
The app may read device model, OS version, and device identifier (Android ID).
Purpose: to ensure normal operation and provide technical support.
Scope: limited to the above basic device identifiers; no personal accounts or payment information are included.
This data is only collected after you agree to this Privacy Policy.
To enable VoIP calls, push notifications, and network communication, the app obtains the device's network IP address (e.g., local network IP) when establishing connections.
Purpose: to establish VoIP calls, push notification connections, and server communication.
Method: obtained via the system network interface when a connection is established.
Scope: limited to the device's network IP address for establishing connections; not used for user behavior tracking.
This data is only obtained after you agree to this Privacy Policy.
II. Use of Information
a) Voice data is transmitted peer-to-peer to the other party during a call; no voice data is stored on any server.
b) Photos taken via the camera are used for work records (work orders, room cleaning, lost-and-found, guest feedback, luggage storage, etc.). Photos are encrypted in transit and stored on the Company's servers, accessible only to authorized personnel.
c) Device MAC address, installed app list, and IP address data are used solely for push notifications, network communication, and VoIP services; they are not used for other commercial purposes and are not shared with untrusted third parties.
III. Disclosure of Information
a) This app will not disclose your information to untrusted third parties.
b) Information may be disclosed to third parties, administrative, or judicial authorities as required by law or as ordered by governmental or judicial bodies.
c) Information may be disclosed to third parties if you violate applicable Chinese laws, regulations, or related rules.
IV. Storage and Transfer of Information
Information and data collected by this app will be stored on the Company's or its affiliates' servers. Such data may be transferred to, and accessed, stored, or displayed from outside the country or region where it was collected, including outside China.
V. Information Security
a) This app does not involve any personal bank accounts or online payment information.
b) All personal information collected by this app is encrypted during transmission and storage, with access control measures in place to prevent unauthorized access.
VI. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us:
Address: Room 507-508, Block C, Huicheng Building, No. 605 Guangshan 2nd Road, Tianhe District, Guangzhou, China
Phone: 020-87675020
The Company has established a dedicated department for user information protection. We will respond within fifteen business days under normal circumstances.